Nonprofit teams are extraordinarily good at making broken processes work through sheer effort. That resilience hides the cost.
The five signs
- The same data gets entered more than once
- Reporting requires a person and a weekend
- Onboarding a new staff member takes months of tribal knowledge
- A key process only one person understands
- Spreadsheets named final_v3_USE_THIS
None of these require new software on their own. What they require is somebody mapping the actual flow of information and finding where it is being copied by hand.